Return Policy


No returns will be accepted without a Return Merchandise Authorization (RMA).

All Returns must be packaged securely to prevent further damage or loss in return transit. *

Returns are subject to a 15% handling restocking charge unless the return is due to the item being defective or a shipping error by W.R. Pabich Mfg.

Altered items will not be accepted.

All returns are to be shipped freight PREPAID.  (Shipper pays freight.)

The Credit memo will be issued upon inspection of the return.

Return Packaging Tips

  • Return of Parts: Steel parts are heavy and may have sharp edges.  Securely inner-wrap the parts and return in a sturdy padded envelope or a well-packed box.
  • Return of Stitching Wire: Wire must be packaged tightly in such a way that will prevent movement within the box. We recommend a box within a box or tightly packaged in a double wall corrugated box.

*if wire is uncoiled, there will be no credit issued for the return unless the wire is determined defective.

  • Return of Stitching Machines: Machine returns should be returned in a crate on a skid secured in a way that immobilizes the machine within the crate. We recommend using the original crate material that contains a “Tip&Tell” device.  If you need a “Tip&Tell” for the return shipment we can provide one for you.  Simply request one when the RMA is requested.
  • Return of Stitching Heads: Stitching heads must be returned in a wood box with the appropriate inner-packaging needed to immobilize that stitching head while in transit.